Return Procedure: You may return unopened and unused products in original, sellable condition within 7 days of receipt for a refund equal to the product amount (not including shipping charges or taxes). You must request a return authorization number by sending an email via our Contact Us page for Credits & Returns. Please make sure to indicate your order number if possible, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:
Aion International, Inc.
17781 Sky Park Circle Suite A
Irvine, CA 92614
United States of America
Once we receive the item(s) at our shop you can expect a refund within 7 Days. We will notify you via email once we receive the item(s). Please understand that often times the refund will not reflect on your credit card until the next billing cycle – this is normally due to your bank and not something we can control.
Mis-shipment: If you have received an incorrect item, please send an email through the Contact Us page for credits and returns. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 15 day return policy period.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)
Cancelled Orders: Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.